Silver

$ 100

/ month
  • Email Support
  • Basic Bug Fixes
  • Quarterly Performance Review
  • 2 Hours of Monthly Meeting Time
  • Service Level Agreement (SLA):  Initial response within 24 hours  Resolution time within 6 business day

Gold

$ 500

/ month
  • Email and Whatsapp Support
  • Priority Bug Fixes
  • Monthly Performance Review
  • System Optimization Recommendations
  • 10 Hours of Monthly Meeting Time
  • Service Level Agreement (SLA):  Initial response within 12 hours  Resolution time within 2 business days

Platinum

$ 1000

/ month
  • Dedicated Email, and Whatsapp Chat Support 
  • High-Priority Bug Fixes
  • Dedicated Account Manager
  • System Optimization and 5h Customization Assistance
  • 20 Hours of Monthly Meeting Time
  • Business and Workflow Setup Services per Department (10 hours)
  • Service Level Agreement (SLA):  Initial response within 6 hours  Resolution time within 1 business day

Diamond

$ 2500

/ month
  • 24/7 Priority Support
  • Expedited Multi Bug Fixes
  • Real-time Performance Monitoring
  • System Optimization, Customization, and Integration Services
  • Unlimited Meeting Time
  • Business and Workflow Setup Services per Department (30 hours)
  • Service Level Agreement (SLA): Initial response within 2 hours Resolution time within 8 hours (business days only)
  • Get access to all modules and features
  • Unlimited customization