Benefits:
- 24/7 Priority Support: Provider will provide round-the-clock priority support to address Client's queries and concerns related to the Odoo system.
- Expedited Bug Fixes: Provider will prioritize and promptly rectify any bugs encountered by Client in the Odoo system, with expedited resolution times.
- Real-time Performance Monitoring: Provider will continuously monitor the performance of the Odoo system in real-time to ensure optimal operation.
- System Optimization, Customization, and Integration Services: Provider will optimize, customize, and integrate the Odoo system to meet Client's specific requirements and enhance its functionality.
- Unlimited Meeting Time: Provider will provide unlimited meeting time to discuss any ongoing issues, improvements, or suggestions related to the Odoo system.
- Business and Workflow Setup Services per Department (30 Hours): Provider will assist in the setup and configuration of business processes and workflows for each department, with a dedicated allocation of 30 hours per department.
- Allowed Urgency Levels per Company:
- 10 Urgent
- 15 High Urgency
- Unlimited Medium Urgency
Diamond
- 24/7 Priority Support
- Expedited Bug Fixes
- Real-time Performance Monitoring
- System Optimization, Customization, and Integration Services
- Unlimited Meeting Time
- Business and Workflow Setup Services per Department (30 hours)
- Service Level Agreement (SLA): Initial response within 2 hours Resolution time within 8 hours (business days only)
- Get access to all modules and features
- Unlimited customization
Service Level Agreement (SLA)
Disclaimer these SLAs are only for functional tickets, any ticket that will involve development might be extended days or in some cases weeks.
