Benefits:
- Email and WhatsApp Support: Provider will provide support to address Client's queries and concerns related to the Odoo system through email and WhatsApp communication channels.
- Priority Bug Fixes: Provider will prioritize and promptly rectify any bugs encountered by Client in the Odoo system, with a focus on high-priority issues.
- Monthly Performance Review: Provider will conduct a monthly performance review to assess the efficiency and effectiveness of the Odoo system and provide recommendations for improvement.
- System Optimization Recommendations: Provider will analyze the Odoo system and provide recommendations for optimization to enhance performance and user experience.
- 10 Hours of Monthly Meeting Time: Provider will allocate 10 hours of monthly meeting time to discuss any ongoing issues, improvements, or suggestions related to the Odoo system.
- Allowed Urgency Levels per Company:
- 3 Urgent
- 5 High Urgency
- Unlimited Medium Urgency
Gold
- Email and WhatsApp Support
- Priority Bug Fixes
- Monthly Performance Review
- System Optimization Recommendations
- 10 Hours of Monthly Meeting Time
- Service Level Agreement (SLA): Initial response within 12 hours Resolution time within 2 business days
Service Level Agreement (SLA)
Disclaimer these SLAs are only for functional tickets, any ticket that will involve development might be extended days or in some cases weeks.
