Benefits
- Dedicated Email and WhatsApp Chat Support: Provider will provide dedicated support through email and WhatsApp chat to address Client's queries and concerns related to the Odoo system.
- High Priority Bug Fixes: Provider will prioritize and promptly rectify any high priority bugs encountered by Client in the Odoo system.
- Dedicated Account Manager: Client will be assigned a dedicated account manager who will serve as the primary point of contact for all Odoo-related matters.
- System Optimization and 5-Hour Customization Assistance: Provider will optimize the Odoo system to enhance performance and provide up to 5 hours of customization assistance to meet specific client requirements.
- 20 Hours of Monthly Meeting Time: Provider will allocate 20 hours of monthly meeting time to discuss any ongoing issues, improvements, or suggestions related to the Odoo system.
- Business and Workflow Setup Service per Department: Provider will assist in the setup and configuration of business processes and workflows for each department, with a dedicated allocation of 10 hours per department.
- Allowed Urgency Levels per Company:
- 5 Urgent
- 10 High Urgency
- Unlimited Medium Urgency
Platinum
- Dedicated Email, Phone, and Whatsapp Chat Support
- High-Priority Bug Fixes
- Dedicated Account Manager
- System Optimization and 5h Customization Assistance
- 20 Hours of Monthly Meeting Time
- Business and Workflow Setup Services per Department (10 hours)
- Service Level Agreement (SLA): Initial response within 6 hours Resolution time within 1 business day
Service Level Agreement (SLA)
Disclaimer these SLAs are only for functional tickets, any ticket that will involve development might be extended days or in some cases weeks.