Benefits:
- Email Support: Provider will provide email support to address Client's queries and concerns related to the Odoo system.
- Basic Bug Fixes: Provider will rectify any basic bugs encountered by Client in the Odoo system.
- Quarterly Performance Review: Provider will conduct a quarterly performance review to assess the efficiency and effectiveness of the Odoo system.
- Monthly Meeting Time: Provider will allocate 2 hours of monthly meeting time to discuss any ongoing issues, improvements, or suggestions related to the Odoo system.
- Allowed Urgency Levels per Company:
- 1 Urgent
- 3 High Urgency
- Unlimited Medium Urgency
Silver
- Email Support
- Basic Bug Fixes
- Quarterly Performance Review
- 2 Hours of Monthly Meeting Time
- Service Level Agreement (SLA): Initial response within 24 hours Resolution time within 6 business day
Service Level Agreement (SLA)
Disclaimer these SLAs are only for functional tickets, any ticket that will involve development might be extended days or in some cases weeks.